"The team here had a very successful track record at Amex - they worked on some very significant servicing quality and cost improvement plans including center consolidation and global sourcing. They also led efforts to implement AI and Robotics to improve customer experience and reduce expense. A quality team that gets things done!"
- Former EVP, American Express
“Karen consistently drives innovation and process improvements across all business lines. She has delivered 15 to 20 million dollars of reengineering saves annually for my organization with the use of Six Sigma, Lean, Agile and Robotics methodologies deployed across her global teams. Understanding the long term strategic goals, she created structured plans to deliver improved employee and customer satisfaction levels while always achieving our shareholder commitments.” - VP/GM American Express Global Operations
“Karen is a thought leader and early adopter in the field of Enterprise RPA. She has overseen the creation of an enterprise RPA Center of Excellence supporting a major business function in one of the world’s largest financial services companies. Karen is deeply knowledgeable on the topic, a consummate professional and a delight to work with. Coupled with her business acumen and management skills, Karen is a rare individual and that can provide valuable insight on the topic of Enterprise RPA.” Senior Director - Major Accounts Blue Prism
I have known Steve for over 15 years and had the opportunity to work with him on multiple Strategic Initiatives as his Technology Partner. Steve is a seasoned business leader who fully recognizes and embraces collaboration across both business and technology to achieve positive outcomes. He has an inclusive leadership style with a focus on integrity and facts often challenging the status quo always with positive results. In addition I am confident that Steve can fully leverage his Financial Services background and skills and apply them to different industry sectors successfully.
David Eyley - VP Technologies